About Us

Head of Operations

Full-time, London, UK (Hybrid)

The Company

Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you're here. And after you're gone.

Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one.

Death can come between us, leave mess, legal fees, frustration. But it can also make us stronger. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.

The Role

As the Head of Operations, you will be instrumental in helping drive operational efficiency, cultivating cross-functional collaboration, and acting as a pivotal link between the senior leadership team and various departments, overseeing and helping drive one of our pivotal growth channels. Reporting to the Chief of Staff, you will play a pivotal role in helping shape the company's trajectory.

This is a great opportunity for someone looking to work in a fast-paced, high-growth environment, managing high volumes of operations and driving success.

Key Responsibilities

  • Execution Oversight: Take charge of the execution process, ensuring that all operational activities align with company objectives and client expectations.
  • Growth Strategy Planning: Help develop and execute growth plans for the company, working closely with different teams to develop and implement effective strategies
  • Client Onboarding: Develop and lead the client onboarding process, ensuring a smooth transition for new clients. Analyse data and customer feedback.
  • Stakeholder Management: Serve as a liaison between the executive team, department heads, and external partners, facilitating clear communication and fostering strong relationships.
  • Operational Excellence: Implement and streamline operational processes to enhance efficiency and effectiveness across the organisation.
  • Cross-functional Collaboration: Facilitate collaboration between different teams, ensuring seamless execution of projects and initiatives.
  • Executive Support: Provide high-level support to the Chief of Staff, including meeting preparation, and ad hoc tasks to optimise their productivity.
  • Research and Analysis: Conduct market research, competitor analysis, and industry assessments to inform strategic decision-making.

Who Are You?

You want to work at a startup and you’ll thrive in a fast paced environment. You have a personal growth mentality, with a hunger to learn. Autonomy doesn't scare you, and being self-sufficient and happy to come up with solutions to problems on your own is attractive to you.

  • Proven track record of developing and implementing successful business strategies.
  • Strong entrepreneurial spirit with a willingness to explore innovative solutions and contribute to the growth and success of the team.
  • Exceptional project management and organisational skills.
  • Strong analytical and problem-solving abilities.
  • Excellent interpersonal and communication skills.
  • Ability to work autonomously and handle confidential information.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Self-motivated, with a strong work ethic and a commitment to continuous improvement.

Benefits

  • Flexible working: 3 days in the office (London, Holborn) you can work remotely up to 2 days a week. You are also able to work from anywhere in the world for up to 4 weeks per year.
  • Life insurance, health insurance, will & lasting power of attorney.
  • An extra holiday day for your birthday.
  • Octopus share incentive scheme 2024+: You can invest up to £150 a month from your gross salary (i.e. pre tax) into the Octopus Group, and for every share you buy Octopus will grant you an additional 1.5 shares at no charge.
  • Cycle to Work Scheme: to help lower your carbon footprint whilst being good for your health. We also have access to the Electric Vehicle (EV) Salary Sacrifice Scheme.
  • Octopus Giving: our charitable foundation is dedicated to helping those charities that are making the world a better place, we match any charitable fundraising that you do up to £500.
  • Octopus Springboard: where we help our employees become fully-fledged entrepreneurs.

If you're not 100% sure that you are right for the role, please apply anyway. What's the worst that could happen?

We know that to be truly innovative, we need to have a diverse team around us. That is why Octopus Legacy is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

Start Date: Immediate

Commitment: Full time

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