Advice Admin & Legal Waughs Customer Information

Waughs Customer Information

Wills Previously Stored by Waughs Solicitors

Your legal documents are now being safely stored by Octopus Legacy

Having taken the decision to close down, Waughs Solicitors has carefully selected Octopus Legacy to take on the protection of any of your legal documents previously stored with Waughs - such as your will, LPA or deeds, on their behalf. As of 14th April this allows you to access our safe and secure storage facilities and other benefits.

What this means for you

Your estate plan documents have been securely transferred to our state-of-the-art storage facility. Where they are being professionally stored in one of our legal document storage facilities, which are fireproof, waterproof and secured with monitored intruder alarms, CCTV and access control measures. They can be accessed at any time by contacting our team.

We understand that your legal documents may have already moved in the past, but with this move, you can be assured that your will is now under the protection of a company known for its stability, reliability, and exceptional customer service.

What happens next?

You will shortly receive a letter from Waughs and from Octopus Legacy confirming this change and with more information including:

Information about your estate plan and its safe and secure storage.
Details on how to review your estate plan to ensure it is up to date and your wishes will be followed, alongside support with any other estate planning needs.
Key information for your executors.
Details on how to request the return of your will, LPA or deeds free of charge, should you want to.

FAQs

What if I need to access my documents?

These documents belong to you and you can access them at any time. Just call our team on 0330 808 1658.

Opening times: Monday - Friday, 9am - 5pm.

Are my documents safe?

Your documents are safe and secure. They are being professionally stored in one of our world-class, accredited legal document storage facilities, which are fireproof, waterproof and secured with monitored intruder alarms, CCTV and access control measures.

Who can I speak to about this change?

For anything regarding your will, LPA or deeds, you can speak to our customer support team at any time on 0330 808 1658. Opening times: Monday - Friday, 9am - 5pm.

If you are an active client of Waugh's and have queries regarding their closure, and you have not received notification by 14 March 2025, please contact Waughs directly on 01342 323 545 or email [email protected].

What if I want my will back?

You can request for your legal documents to be returned at any time. Just contact our team on 0330 808 1658.

Opening times: Monday - Friday, 9am - 5pm.

What happens to my data?

We are committed to the responsible and transparent management of your personal data. All data is collected and processed in strict accordance with applicable data protection laws. You have the right to access, correct, or request the deletion of your personal data at any time by contacting us on 0330 808 1658. For more details, please refer to our privacy policy at octopuslegacy.com/privacy.

Waughs Solicitors is my executor, what do I do?

Please get in touch with our customer support team on 0330 808 1658 where you can either update or amend your will or gain more information from our expert team.